Related Inputs
Work Hours, Shift Start & End, Volume, AHT, Wait Periods, Deadlines, Release Type, Project Time Zone, Team Locations, Control Objective, Risk Type, Risk Activities, Control Mapping, Control Type
Functionality
Widget insights – Shows the risk activities having more than three lines of controls and data including efficacy ratings and whether the control is on critical path or a peak activity
User Action – Select the activity which is a redundant control and needs to be removed to reduce cost of control and simulate scenario to asses impact on cost, customer exp and controls
Action Outcome - 3-Cubed will simulate the control deletion scenario and show its impact on project’s cost, cust exp, control metrics and team size
Rules & Best Practices
- Note that deleting a control for a given control objective/risk combination may impact other control objective as well as an activity can be acting as a control multiple risk/control objectives combinations
- Examine efficacy score of the control to understand effectiveness of the existing control
- For max cost reduction prioritize control activities which are on peak hour
Potential Impact (on other levers)
Cost - Work Allocation; Team Merger; Shifts, Deadlines, Skill based WA, Effort Reduction – All levers
Customer Experience – OOO Delays – shifts & WA; Bottlenecks – WA, Effort Reduction – All levers
Controls – Existence, Under controlled, Over Controlled, Efficiency
Implementation Steps
Business Approval , Rostering, SOP Change
Process Characteristics for potential benefit
End-to-End Daily Processes – with deadlines & delays, No deadlines, Fragmented processes, Single team, Non Daily Processes